Policies

Privacy Statement of Stichting LoveUnlimited Ministries

Last updated: 12 July 2026

Stichting LoveUnlimited Ministries considers the careful handling of personal data important. In this privacy statement, we explain which personal data we process when you visit our websites, contact us, subscribe to our teaching newsletter, make a donation, register for an event or send us a prayer request.

1. Who Are We?

The data controller responsible for the processing activities described in this privacy statement is:

Stichting LoveUnlimited Ministries

Established in Doetinchem, the Netherlands

Chamber of Commerce number: 18084212

Email: info@love-unlimited.org

For questions about this privacy statement or about the processing of your personal data, you can contact us using the email address above.

2. Which Websites Does This Privacy Statement Apply To?

This privacy statement applies to:

love-unlimited.org

This statement does not automatically apply to other websites, organisations or initiatives that are referred to from our websites. External parties have their own privacy statements and are responsible for their own processing of personal data.

3. Which Personal Data Do We Process?

The data we process depends on how you contact us or use our websites.

We may process the following personal data, among other information:

Your name, email address, telephone number and other contact details that you voluntarily provide to us.
The content of emails, questions, responses and other correspondence that you send to us.
The content of a prayer request, which may include special categories of personal data concerning faith, health, family circumstances, relationships or other personal situations.
Your email address and, where provided, your name when you subscribe to our teaching newsletter.
Information relating to a donation, such as your name, email address, address details, the amount of the donation, transaction date, payment reference and any accompanying message.
When you transfer money directly to our bank account, we may additionally receive your name, bank account number, the amount transferred, the date and the payment description provided by you.
Information relating to an event for which you register through Eventbrite, such as your name, email address, ticket details and any other information necessary for the relevant event.
Technical information about visits to our websites, such as your IP address, browser type, device category, operating system, pages visited, referring website and the date and time of the visit.
Cookie preferences and information about whether or not you have given consent for analytical cookies and external content.

We do not request more information than is reasonably necessary for the relevant purpose.

4. Contact and Correspondence

When you contact us by email, we process the information that you include in the message yourself. We use this information to answer your question, maintain contact with you, handle a request or carry out our activities.

The processing is based on our legitimate interest in responding carefully to messages received. When you contact us regarding an appointment, cooperation, donation, event or other agreement, the processing may also be necessary to take steps at your request or to perform an agreement.

We ask you not to send sensitive or highly confidential information by email when this is not necessary for your question.

5. Prayer Requests

You may voluntarily send us a prayer request by email. A prayer request may contain information that is regarded as a special category of personal data under the GDPR. This may include information about your faith, health, relationships, family situation or other personal circumstances.

By voluntarily sending us a prayer request, you expressly request that we process this information for the purpose of prayer and you give your explicit consent to the processing of the special categories of personal data that you include in the request yourself.

Prayer requests are received in our secure Microsoft 365 email environment. Within Stichting LoveUnlimited Ministries, only the board has access to this environment.

A prayer request may be forwarded to one carefully selected volunteer who will pray for the relevant request. Only information that is necessary for the prayer will be shared. The volunteer is bound by confidentiality and may not use the request for any other purpose or distribute it further.

A prayer request will be deleted after prayer has taken place. The volunteer will also delete the request received after the prayer has been offered.

You may withdraw your consent as long as the prayer request has not yet been handled. You can do this by sending an email to info@love-unlimited.org. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal.

Prayer requests are not intended for acute medical, psychological or life-threatening emergencies. In such situations, contact a doctor, emergency service or emergency number.

6. Teaching Newsletter

We use Mailchimp to send our teaching newsletter. When you subscribe, we process your email address and, where provided, your name.

We use this information exclusively to send you the teaching newsletter and messages directly related to it. The legal basis for this is your consent.

You can unsubscribe at any time using the unsubscribe option at the bottom of each teaching newsletter. You can also withdraw your consent by contacting us.

After you unsubscribe, your email address may remain in limited form on an unsubscribe or suppression list. This is necessary to prevent you from receiving messages again after unsubscribing and to demonstrate that your unsubscribe request has been processed.

We do not sell, rent or provide our mailing list to third parties for their own commercial purposes.

7. Donations through Donorbox and Stripe

We use Donorbox for online donations. Payments are processed through Stripe. When you make a donation, the information required to process the payment is processed directly by Donorbox and Stripe.

Stichting LoveUnlimited Ministries does not receive full credit card details. However, we may receive information from Donorbox that is necessary to process and administer the donation, such as your name, contact details, the amount, the date, the transaction number, the payment status and any accompanying message.

We process this information to receive and administer your donation, send a confirmation of receipt, answer questions about the donation, prevent fraud and comply with our financial and legal obligations.

The legal bases for this are the performance of the donation relationship, compliance with legal obligations and our legitimate interest in administering donations carefully and verifiably.

A donation does not automatically result in subscription to the teaching newsletter. Separate consent is requested for receiving the teaching newsletter.

Donorbox and Stripe also process certain personal data under their own responsibility, for example for payment security, fraud prevention, identification and compliance with financial regulations. Their own privacy statements are available on their websites.

8. Direct Bank Transfers

You may also transfer a donation directly to our bank account. Our bank will then provide us with information such as your name, bank account number, the amount, the transaction date and the payment description.

We use this information exclusively to process and administer the donation, answer questions, maintain the financial records and comply with legal obligations.

9. Accounting

We use Exact Reeleezee, part of Exact, for our financial administration. This administration may contain information relating to donations, bank transactions, invoices, expense claims and other financial transactions.

Within Stichting LoveUnlimited Ministries, only the board has access to the accounts. Exact processes data insofar as this is necessary to provide, secure and support the accounting environment.

Financial and administrative data are generally retained for seven years, calculated from the end of the financial year to which the data relate, unless a longer statutory retention period applies.

10. Events and Eventbrite

We may use Eventbrite for event registrations. When you register through Eventbrite, your information is initially processed by Eventbrite.

As the organiser, Stichting LoveUnlimited Ministries may gain access to the information necessary to register your participation, manage your ticket, communicate with you about the event and organise the event in practical terms.

The processing is based on the performance of the agreement concerning your participation, our legitimate interest in organising the event properly and, where applicable, your consent.

Eventbrite may also process certain personal data for its own purposes. The Eventbrite privacy statement applies to that processing.

Information about participation in an event will generally be deleted no later than one year after the event, unless it forms part of the financial administration, is necessary for handling a dispute or must be retained for a longer period under the law.

11. Website Hosting and Technical Services

Our websites are built and hosted using Lovable. When making the websites technically available, securing them and maintaining them, Lovable may process technical information such as IP addresses, browser data, log data, error messages and information about website use.

Linulex is used as the technical provider for our domains and internet infrastructure.

We use Microsoft 365 for email and cloud storage. Microsoft processes information stored in our email and cloud environments insofar as this is necessary to provide, secure and support these services.

These parties process personal data on the basis of agreements and applicable data protection terms. They may not use personal data for their own marketing purposes on behalf of Stichting LoveUnlimited Ministries.

Technical log data are generally retained for no longer than ninety days, unless they are required for a longer period to investigate a security incident, abuse, a technical malfunction or a legal obligation.

12. Cookies

Our websites use functional cookies and similar technologies that are necessary to ensure the proper functioning of the websites, maintain security and remember your cookie preferences. Prior consent is not required for strictly necessary cookies.

For analytical cookies and external content that are not strictly necessary, we request prior consent through the cookie settings on the website.

You can refuse non-essential cookies without this preventing ordinary access to the website. You can change or withdraw your consent at any time through the cookie settings.

Withdrawal of consent does not affect the lawfulness of the processing that took place before the withdrawal.

13. Google Analytics

We use Google Analytics to gain insight into the general use and functioning of our websites. This may involve processing information about pages visited, device type, browser, approximate location, duration of the visit and how a visitor arrived at our website.

Google Analytics is activated only after you have given your consent. We use Google Analytics for visitor statistics and not to identify individual visitors or create personal advertising profiles.

We do not knowingly send names, email addresses, telephone numbers, prayer requests or other directly identifying information to Google Analytics.

The retention period for user-level and event-level data in Google Analytics is set to a maximum of fourteen months.

You can withdraw your consent for Google Analytics at any time through the cookie settings.

14. YouTube Videos

Videos from YouTube may be displayed on our websites. YouTube is a service provided by Google.

YouTube content is loaded only after you have given consent for external media or similar non-essential cookies. Until then, a protected image or notification may be displayed instead of the video.

Where possible, we use YouTube’s privacy-enhanced embedding mode. Even in that mode, Google may receive information when you activate a video, such as your IP address, browser details, the page visited and information about your interaction with the video.

When you are signed in to Google or YouTube while watching a video, Google may be able to associate the interaction with your account. Google’s privacy policy applies to this processing.

15. Legal Bases for Processing

We process personal data only where there is a valid legal basis for doing so.

Depending on the situation, we base the processing on your consent, the performance of an agreement or taking steps at your request, compliance with a legal obligation or a legitimate interest of Stichting LoveUnlimited Ministries.

A legitimate interest may include responding to correspondence, securing our websites and systems, maintaining careful records, preventing fraud and organising our activities.

For special categories of personal data contained in a prayer request, we base the processing on your explicit consent.

16. With Whom Do We Share Personal Data?

Within Stichting LoveUnlimited Ministries, only the board has access to personal data, insofar as this is necessary for the relevant task.

A prayer request may only be shared confidentially with the volunteer who will pray for the request.

In addition, personal data may be processed by service providers that we engage, including Lovable, Linulex, Microsoft, Mailchimp, Donorbox, Stripe, Exact Reeleezee, Eventbrite and Google.

We may also disclose personal data when we are legally required to do so, when a competent public authority lawfully requests it or when this is necessary for the establishment, exercise or defence of a legal claim.

We do not sell personal data.

17. Processing outside the European Economic Area

Some of our service providers or their subcontractors are established outside the European Economic Area or process data there. This may apply, among others, to Lovable, Microsoft, Mailchimp, Donorbox, Stripe, Eventbrite and Google.

When personal data are processed outside the European Economic Area, a valid legal safeguard must be in place. Depending on the relevant service provider, this may be based on an adequacy decision of the European Commission, participation in a recognised data protection framework, standard contractual clauses approved by the European Commission or other legally permitted safeguards.

You may contact us if you would like more information about the safeguards used for a particular processing activity.

18. Retention Periods

We do not retain personal data for longer than is necessary for the purpose for which they were collected, unless we are legally required to retain the data for a longer period.

Prayer requests are deleted after prayer has taken place.
General correspondence is generally retained for no more than two years after the last substantive contact, unless a shorter period is possible or the correspondence is required for longer because of an ongoing cooperation, agreement, complaint or legal claim.
Information for the teaching newsletter is retained until you unsubscribe. After that, a minimal record of your unsubscribe request may be retained to prevent future mailings.
Financial and administrative data are generally retained for seven years after the end of the relevant financial year.
Information relating to events is generally retained for no more than one year after the event, unless it is subject to financial retention obligations or is required for a longer period to handle a question, complaint or dispute.
User-level and event-level data in Google Analytics are retained for a maximum of fourteen months.
Technical log data are generally retained for a maximum of ninety days, unless longer retention is necessary for a security investigation or legal obligation.
When personal data are required for legal proceedings or a dispute, they may be retained for as long as is necessary for the relevant proceedings or statutory limitation period.

19. Security

We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, misuse, alteration or unauthorised disclosure.

To this end, we restrict access to personal data, use secure accounts and connections, use professional service providers and require volunteers who receive confidential information to maintain confidentiality.

However, no form of digital processing can be made entirely risk-free. If you suspect that personal data are not properly secured or that misuse has occurred, we ask you to report this as soon as possible by emailing info@love-unlimited.org.

20. Your Privacy Rights

Depending on the circumstances, you have the right to:

Request access to the personal data that we process about you.
Have inaccurate or incomplete personal data corrected.
Have personal data deleted when we no longer have a valid reason to retain them.
Have the processing of personal data restricted.
Object to processing based on a legitimate interest.
Receive the personal data that you have provided to us in a transferable format, where the right to data portability applies.
Withdraw consent previously given.

You can send a request to info@love-unlimited.org. We may ask you for additional information that enables us to verify your identity. We do this to prevent personal data from being disclosed to the wrong person.

We generally respond to a privacy request within one month. When a request is complex or several requests are made at the same time, this period may be extended in accordance with the GDPR. We will inform you if this applies.

Privacy rights are not absolute. We may refuse a request in full or in part when there is a legal reason to do so, for example when data must be retained because of a statutory retention obligation.

21. Automated Decision-Making

Stichting LoveUnlimited Ministries does not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

22. Children

Our websites and services are not specifically directed at children under the age of sixteen. We do not knowingly collect personal data from children under the age of sixteen without the consent of a parent or legal representative.

If you believe that a child has provided personal data to us without valid consent, you can contact us. We will delete the information when there is no other legal basis for retaining it.

23. External Websites

Our websites may contain links to third-party websites and services. When you visit an external website, the privacy statement of that party applies.

Stichting LoveUnlimited Ministries is not responsible for how external parties process personal data, except insofar as we are legally responsible for a specific disclosure or processing activity.

24. Submitting a Complaint

If you have questions or complaints about how we process personal data, we ask you to contact us first by emailing info@love-unlimited.org. We will attempt to resolve your question or complaint carefully.

You also have the right to submit a complaint to the Dutch Data Protection Authority.

25. Changes

We may amend this privacy statement when our services, website, suppliers or legal obligations change.

The most current version will always be available on our websites. The date on which the statement was last updated is shown at the top of the statement.